// Legal
Privacy Policy
This Privacy Policy explains how Appvora Digital LLC FZ collects, uses and protects personal data when you visit appvora-digital.com or contact us. It also explains your rights and how to exercise them.
1.Who we are
This website is operated by Appvora Digital LLC FZ, a digital agency licensed by Creative City Free Zone, Fujairah, United Arab Emirates. In this policy, we, us and our mean Appvora Digital LLC FZ.
We are the data controller for the personal data described in this policy. This means we decide why and how that data is used, and we are responsible for protecting it.
If you have any questions about this policy or about how we handle your personal data, please email us at admin@appvora-digital.com.
2.Scope
This policy applies to visitors to appvora-digital.com and to people who contact us, for example by submitting our contact form or sending us an email.
It does not cover personal data we process inside client projects, such as data about the users of an app we build or the audiences of a campaign we manage. That processing is governed by our contract with the client concerned. In those projects, we usually act as a processor on behalf of the client, and the client's own privacy policy explains how the data is used.
3.Data we collect
We collect personal data directly from you, for example when you fill in our contact form or email us, and automatically when you use our website, subject to your cookie choices. It falls into the following categories:
- Contact form data: your name, email address, company, the services you are interested in, your budget range, your message, the source of your enquiry and the date and time you sent it.
- Technical and usage data: only if you choose 'Accept all' in our cookie banner, we collect your approximate location (derived from your IP address), your device and browser type, the pages you view and the website that referred you to us.
- Cookies and similar technologies: information stored on or read from your device, as described in the 'Cookies and tracking' section.
- Emails and messages: the content of emails and other messages you send us, together with your contact details and any attachments.
When you load our website, our hosting and content delivery providers also process your IP address and basic request data. This is needed to deliver the site to you and to protect it from abuse.
We do not knowingly collect special category or sensitive personal data, such as information about your health, religious beliefs, ethnic origin or biometric data. Please do not include this kind of information in forms or messages you send us.
You do not have to give us any personal data. However, we cannot reply to an enquiry without your contact details.
4.Purposes and legal bases
We use personal data only for the purposes below, each with its own legal basis:
| Purpose | Legal basis |
|---|---|
| Replying to your enquiries and preparing proposals | Taking steps at your request before entering into a contract, and performing a contract. Where you contact us on behalf of an organisation, also our legitimate interest in responding to business enquiries |
| Running, maintaining and securing the website | Our legitimate interests in operating a reliable and secure website |
| Analytics and advertising measurement | Your consent, which you can withdraw at any time |
| Complying with our legal obligations, such as keeping records of cookie choices and responding to lawful requests from authorities | Compliance with a legal obligation |
Where we rely on legitimate interests, we have balanced our interests against your rights and freedoms, and you can object at any time. Where we rely on consent, withdrawing it does not affect processing that took place before you withdrew it.
We do not use personal data for purposes that are incompatible with those above. If we want to use it for a new purpose, we will tell you first and, where required, ask for your consent.
5.Legal frameworks
We process personal data in line with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).
If you are in the European Union, the European Economic Area or the United Kingdom, the EU General Data Protection Regulation (GDPR) and the UK GDPR also apply to our processing of your personal data.
Where these laws set different requirements, we apply the stricter one. The legal bases in this policy use GDPR terms. Where the PDPL applies, we rely on the grounds it permits for each purpose, or on your consent where no other ground is available.
8.International transfers
We are registered in the United Arab Emirates, so your personal data is processed under UAE law. Our service providers may also process it in the European Union, the United Kingdom or the United States.
When personal data is transferred to another country, we rely on contractual safeguards, such as standard contractual clauses, or on equivalent mechanisms recognised by the law that applies.
Under the PDPL, we transfer personal data outside the UAE only to countries that provide an adequate level of protection, or where appropriate safeguards are in place.
You can ask for more information about these safeguards by emailing admin@appvora-digital.com.
9.Retention
We keep personal data only for as long as we need it for the purposes in this policy:
| Data | How long we keep it |
|---|---|
| Enquiry data | 24 months after our last contact with you. If a contract follows, for the duration of our business relationship plus the period required by law |
| Analytics data | According to the provider's retention settings, by default up to 14 months |
| Cookie consent records | 12 months |
| Emails and messages | As long as needed to deal with the matter they relate to |
We keep data for longer only where the law requires it or where we need it to deal with a legal claim. When a retention period ends, we delete the data or anonymise it so that it no longer identifies you.
10.Your rights
Depending on where you are and the law that applies, you may have the right to:
- Access the personal data we hold about you and receive a copy of it.
- Ask us to correct personal data that is inaccurate or incomplete.
- Ask us to delete your personal data.
- Ask us to restrict how we use your personal data.
- Object to our use of your personal data, including where we rely on legitimate interests.
- Receive your personal data in a structured, machine-readable format and have it transferred to another organisation (data portability).
- Withdraw your consent at any time, for example by changing your choice in 'Cookie settings'.
- Not be subject to decisions based solely on automated processing that have legal or similarly significant effects on you. We do not make decisions of this kind.
To exercise any of these rights, email us at admin@appvora-digital.com. We may ask you to verify your identity before we act on your request. We will reply within 30 days. We do not charge a fee unless the law allows it, for example where a request is clearly unfounded or excessive.
If you are not satisfied with our response, you can complain to the UAE Data Office. If you are in the EU, the EEA or the UK, you can also complain to your local data protection supervisory authority, such as the Information Commissioner's Office in the UK.
11.Security
We use appropriate technical and organisational measures to protect personal data, including:
- TLS encryption for data in transit between your browser and our website.
- Access controls, so that only authorised people can access personal data.
- Row-level security on our database, so that each request can reach only the records it is permitted to access.
- Least-privilege access, so that people and systems have only the access they need for their role.
No method of transmission or storage is 100% secure, so we cannot guarantee absolute security. If a personal data breach affects you, we will notify you and the relevant authorities where the law requires us to do so.
12.Children
Our website and services are intended for businesses. They are not directed at anyone under the age of 18, and we do not knowingly collect personal data from children.
If we discover that we have collected personal data from someone under 18, we will delete it. If you believe this has happened, please contact us at admin@appvora-digital.com.
13.Third-party links
Our website may contain links to other websites and services, such as app store listings or websites we have built for our clients. We are not responsible for the content or privacy practices of those websites.
This policy applies only to appvora-digital.com and to enquiries you send us. Please read the privacy policy of any other website before you share personal data with it.
14.Changes to this policy
We may update this policy from time to time, for example when our website, our service providers or the law change. We will publish the new version on this page with a new 'Last updated' date.
If we make material changes, we will highlight them clearly on the website. Where a change affects processing based on your consent, we will ask for your consent again where the law requires it.
15.Contact
If you have questions about this policy or want to exercise your rights, please email us at admin@appvora-digital.com.
Data controller: Appvora Digital LLC FZ, Creative City Free Zone, Fujairah, United Arab Emirates. Website: appvora-digital.com.